At bom89, we believe that gambling should always be an enjoyable, freely chosen form of entertainment — not a source of financial stress or personal harm. Our responsible gaming programme gives every Member the tools, information, and support they need to stay in control.
bom89 is Indonesia's premier online betting and casino platform, and with that position comes a genuine responsibility to the players who trust us. We are committed to providing a safe, transparent, and fair gaming environment — one where entertainment remains the purpose and financial wellbeing is always protected. Responsible gaming is not a compliance checkbox at bom89; it is a core operating principle embedded in every feature we build and every decision we make.
Our responsible gaming framework draws on internationally recognised best practices. We offer a comprehensive set of player-protection tools — including deposit limits, session time limits, cooling-off periods, and full self-exclusion — that any Member can activate directly from their account settings or by contacting our 24/7 support team. These controls are free, immediately effective, and cannot be reversed without a mandatory waiting period.
We understand that gambling can affect individuals differently. For the vast majority of our Members across Jakarta, Surabaya, Bandung, Bali, and beyond, betting on BRI Liga 1 football or spinning a slot reel on payday is a harmless pastime. But we also know that for a small number of people, gambling can develop into a pattern of behaviour that causes real harm. Our tools, guidance, and support resources exist precisely for those moments — to give every player the ability to pause, reflect, and seek help before problems escalate. Togel (Indonesia's traditional numbers lottery), sports betting, and live casino games are all available on bom89, and all are subject to the same responsible gaming safeguards.
If gambling has ever felt less like fun and more like a necessity, or if you have gambled with money intended for living expenses, rent, or family needs, we encourage you to use the tools below or reach out to our support team immediately at [email protected]. Our Indonesian-speaking agents are available around the clock, every day of the year — including during Idul Fitri, Lebaran, and Ramadhan.
Every bom89 Member has access to the following self-management tools at no cost. Activate them instantly via your account dashboard or by contacting support.
Set a maximum daily, weekly, or monthly deposit cap in IDR on your bom89 Account. Once you reach your chosen limit, no further deposits will be accepted until the next period begins. Limits can be decreased at any time; increases require a 7-day cooling-off period before taking effect to prevent impulsive decisions.
Define the maximum amount in IDR you are comfortable losing within a set period — daily, weekly, or monthly. When your net loss reaches that threshold, bom89 will automatically suspend further betting and gaming activity for the remainder of the period, protecting your finances even in the heat of the moment.
Choose a maximum continuous session length — from 30 minutes to 4 hours — after which bom89 will automatically log you out. An on-screen reminder will also appear at the 15-minute mark before your limit is reached, giving you the chance to wrap up naturally. Losing track of time is one of the earliest signs of problem gambling; this tool puts you back in charge.
Enable periodic on-screen pop-ups — every 30, 60, or 90 minutes — that display your current session duration, total amount wagered in IDR, and net profit or loss. These non-intrusive prompts are designed to break the immersive flow of gaming and give you an honest snapshot of your activity, helping you make a conscious decision about whether to continue.
Take a structured break from bom89 for a defined period: 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended — you cannot log in, place bets, or make deposits. Existing withdrawal requests will still be processed normally. A time-out cannot be cancelled before it expires, ensuring the break is genuine and effective.
If you feel that gambling is causing serious harm to your personal life, finances, or mental health, you can request a full self-exclusion from bom89. Self-exclusion periods range from 6 months to 5 years, with a permanent exclusion option also available. During self-exclusion, your account is completely deactivated and you will not receive any promotional communications. Reinstatement after the exclusion period requires a formal request and a mandatory 7-day review process.
Setting up any of bom89's player-protection tools takes less than two minutes. Follow these steps:
Visit bom89 Login and sign in with your registered username and password. Ensure you are on the official bom89.asia domain before entering your credentials.
Click on your profile icon in the top-right corner of the dashboard and select "Account Settings" from the dropdown menu.
Within Account Settings, locate the "Responsible Gaming" tab. All player-protection tools — deposit limits, loss limits, session limits, reality checks, time-outs, and self-exclusion — are listed here.
Select the tool you wish to activate. For limits, enter your preferred threshold in IDR and the time period (daily, weekly, or monthly). For time-outs or self-exclusion, select your preferred duration from the available options.
Review your settings and click "Confirm". Changes take effect immediately. You will receive a confirmation notification to your registered email address and Indonesian mobile number (via OTP).
If you prefer not to navigate the settings yourself, or if you need to request a self-exclusion urgently, contact our support team at [email protected]. Indonesian-speaking agents will process your request immediately, 24 hours a day, 7 days a week.
Problem gambling often develops gradually. Be honest with yourself — if any of the following statements apply to you, it may be time to use one of our protection tools or seek professional support.
You gamble with money set aside for essential expenses such as rent, food, or family needs.
You feel a compulsive need to recover losses immediately by placing larger bets ("chasing losses").
You spend significantly more time or money gambling than you originally intended.
You feel anxious, irritable, or restless when you are not able to gamble.
You have lied to family members, friends, or colleagues about how much time or money you spend gambling.
Gambling has negatively affected your work, studies, relationships, or physical health.
You have borrowed money or sold personal belongings specifically to fund gambling activity.
You find it difficult or impossible to stop gambling even when you consciously decide to.
The following questions are drawn from established problem gambling screening tools used by counsellors and health professionals internationally. Answer honestly — this assessment is private and is not submitted to bom89.
Have you ever needed to gamble with larger amounts of money to achieve the same level of excitement or satisfaction?
Have you ever become restless or irritable when trying to cut down on or stop gambling?
Have you ever made repeated unsuccessful efforts to control, cut back, or stop gambling?
Have you ever gambled as a way to escape problems, relieve feelings of helplessness, guilt, anxiety, or depression?
After losing money gambling, have you often returned another day in order to get even ("chasing" your losses)?
Have you ever lied to family members, a therapist, or others to conceal the extent of your involvement with gambling?
Have you ever jeopardised or lost a significant relationship, job, or educational or career opportunity because of gambling?
Have you ever relied on others — family, friends, or financial institutions — to provide money to relieve a desperate financial situation caused by gambling?
Protecting minors is one of bom89's most fundamental responsibilities. We apply multiple layers of verification to prevent anyone under the age of 21 from accessing our platform.
Every registration requires an explicit declaration that the applicant is 21 years of age or older and a resident of Indonesia.
All accounts must complete KYC verification — submitting a valid KTP, passport, or driver's licence — before full platform access is granted. Our verification partner cross-references documents against authoritative Indonesian databases.
We encourage parents and guardians to use device-level content filtering tools and browser parental control settings to prevent minors from accessing online gambling platforms. Free tools are available from Indonesian internet service providers.
If bom89 discovers that an underage individual has registered, the account is immediately suspended, all bets voided, and net deposits returned to the original payment source (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, or ShopeePay).
If you are concerned about your gambling habits or the habits of someone close to you, the following resources offer free, confidential support. bom89 encourages all Members to be aware of the help available to them.
| Organisation | Type of Support | How to Access | Availability |
|---|---|---|---|
| Into The Light Indonesia | Mental health and crisis counselling, including gambling-related psychological distress. Indonesia's leading suicide and crisis prevention organisation. | Contact details available via their official Indonesian government-registered website. bom89 does not link to external sites. | Business hours, Monday–Friday (WIB) |
| Yayasan Pulih | Psychosocial support and trauma counselling. Yayasan Pulih operates across major Indonesian cities including Jakarta, Surabaya, and Bandung and provides referrals for compulsive behaviour counselling. | Accessible via Indonesian mental health directories. Search "Yayasan Pulih" in your browser for current contact details. | Office hours, WIB timezone |
| Kementerian Kesehatan (Ministry of Health Indonesia) | Indonesia's national health authority provides a mental health hotline (Hotline Jiwa) that covers addiction and behavioural health concerns, staffed by trained counsellors in Bahasa Indonesia. | Contact via the official Kemenkes website or search "hotline jiwa Indonesia" for the current number. | 24 hours a day, 7 days a week |
| Gamblers Anonymous (GA) | International peer-support fellowship for individuals experiencing compulsive gambling. Online meetings are available in English and Indonesian for players in Jakarta, Bali, Surabaya, and other cities. | Meeting schedules available via the GA International website. Search "Gamblers Anonymous Indonesia" for regional contacts. | Multiple meetings weekly; online 24/7 resources |
| bom89 Support Team | Our own trained responsible gaming agents can activate protection tools, process self-exclusion requests, provide information about external support services, and offer a compassionate, non-judgmental first point of contact. | Email: [email protected] — Indonesian-speaking agents available at all times. Please write "RESPONSIBLE GAMING" in the subject line for priority handling. | 24 hours a day, 7 days a week, including all Indonesian public holidays |
Six pillars that define how bom89 approaches player protection — every day, across every product on the platform.
Every bom89 Member undergoes mandatory KYC age verification using their Indonesian KTP, passport, or driver's licence before they can deposit or play. No exceptions — 21+ is a firm, enforced requirement on every product on the platform.
Self-exclusion requests are processed immediately by our responsible gaming team, confirmed via your registered email, and cannot be reversed during the exclusion period. Your data remains protected and you will not receive marketing communications while excluded.
Your full betting and transaction history — including deposits, withdrawals, stakes, and net results in IDR — is always available in your account dashboard. Transparent records help you make informed decisions about your gambling activity.
Our responsible gaming support agents are available every hour of every day, in both English and Indonesian. Whether it's Nyepi in Bali or the early hours of Idul Fitri morning, help is always one email away at [email protected].
bom89 provides clear, honest information about how odds work, the house edge across different game categories, and the statistical nature of gambling outcomes. Informed players make better decisions — that is good for everyone.
bom89's responsible gaming programme is reviewed regularly against evolving international standards and player feedback. We are committed to continuously improving our tools, training, and support pathways to stay ahead of emerging gambling-related risks.
bom89 is designed to be enjoyed responsibly. When you're ready to play, our full range of sports betting, slots, live casino, and card games awaits — with your protection built in from the start. Adults only (21+).